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Privacy Policy

Our Privacy Policy

We want your visit to Hot Water Cylinders to be as enjoyable as possible, and to this end we’ve taken special care to ensure that your privacy is maintained at all times and at all costs.

You can rest assured we will never sell, rent or otherwise disclose your personal details to any third party for marketing purposes of any kind.

What information do we collect, and what do we do with it?

We collect your name, billing and shipping addresses in order to process your order as quickly and smoothly as possible.

We ask for a telephone number and email address to keep in contact with you and to update you on the progress of your order.

We also monitor the traffic patterns of our customers.  This might sound scary but all it means is that it allows us to measure the effectiveness of our latest promotional campaigns, and thus customize our service and content to match what it is our customers are looking for.


We love your feedback!  We love it so much that if you do choose to leave feedback with us we’ll probably use it on our website as a customer testimonial.

Of course, if you are unhappy with the content of your testimonial, please contact us with details and we will amend or remove it from our website immediately.

Do we use Cookies?

We use cookies to keep track of the contents of your shopping cart and to store your details so that the site remembers and recognises you on subsequent visits.

You are free to disable the use of cookies; however you should bear in mind you may not be able to take advantage of all the site’s features without them.


The information contained in this website is for general information purposes only.  The information is provided by Clayton Horsnell Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Clayton Horsnell Ltd.  We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly, however, Clayton Horsnell Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.