Hot-Water-Cylinders.com is a trading name of Clayton Horsnell Ltd. We are an established company which is rapidly growing. The company runs alongside a family business with over 40 years of experience in trade, retail and distribution in the plumbing and heating industry. Our product range and suppliers are from the best in the business and, by using these suppliers, we assure and maintain quality products to our customers.
Customer service is of vital importance to us and we pride ourselves on this very thing. Sometimes this can be difficult to achieve as first we are an internet based business and second we are reliant on 3rd parties such as courier companies.
We will respond to E-mails as soon as possible. Usually, they are read within 2-24 hours from receipt. At busy times, we may receive up to 1000 e-mails in any given day. Rest assured, all e-mails are read by real human beings and not automated. We will deal with your enquiry at the earliest opportunity with consise, prompt answers and information.